Terms and Conditions
Whilst Owen Garden Machinery have made every effort to ensure that the content of this website is as accurate as possible, we do not guarantee the content will be free of errors. To the fullest extent permitted by the law, we shall not be liable for any kind of loss or damage from action taken or reliance placed on information contained on this website.
Any order for goods placed through our website shall be subject to these Terms and Conditions. All other Terms and Conditions expressed or implied by statue or otherwise are excluded to the fullest extent permitted by law. Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under any applicable law or other statutory rights that may not be excluded.
We must receive payment for the total price of the goods that you order before your order can be processed. Once payment has been received by us, we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Order acceptance and the completion of the contract between you and Owen Garden Machinery will take place on the despatch to you of the goods ordered.
All orders on our website qualify for free UK Mainland delivery. Please note an additional surcharge is required for postcodes in the Scottish Highlands/Islands, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland and Republic of Ireland. Bulky items may also incur an extra charge for which you will be notified beforehand. Products will be delivered boxed.
Our delivery carriers are usually willing to leave items in a safe place if you are out. Please use the Comments box when ordering to specify a location but please note that Owen Garden Machinery cannot be held responsible for any loss or damage to items as a result of being left unattended based on your instructions.
All the machinery that we sell is brand new but before delivery it will have been built up and fully tested, being subject to a Pre-Delivery Inspection (PDI). This may mean that there are traces of oil or fuel, and very minor signs of use on your machine, and it may not be in its original box. Items are often also repackaged to ensure safe delivery. If you have any concerns about this, please contact us.
Delivery times are calculated in working days - i.e. Monday to Friday (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.
From the receipt of your order we endeavour to deliver your chosen items to you within 1 – 3 working days, unless a longer delivery time is shown on the product information page.
Deliveries to non-mainland or remote locations may take longer. Goods delivered by courier should usually arrive between 9 am and 5 pm, Monday to Friday.
We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed.
You will become the owner of the goods you have ordered once they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and Owen Garden Machinery will not be liable for their loss or destruction. If the box is damaged please sign for it , clearly stating 'received damaged’.
All products are covered by a full manufacturer’s warranty, the length of which varies according to the product. The warranty period starts from the date of purchase and some are conditional on the product being serviced at the recommend intervals by an approved dealer.
The warranty covers faults, which may occur due to faulty components or workmanship but excludes consumable items, fair wear and tear or defects caused by misuse.
If the goods that are delivered are not what you ordered, are damaged, defective or the delivery is of an incorrect quantity, Owen Garden Machinery shall have no liability to you unless you notify us by email or in writing at our contact address within 14 days. If you notify a problem to us under this condition, our only obligation will be:
To make good any shortage or non-delivery
To repair or replace any goods that are damaged or defective. If repair to or replacement of the goods is not possible, the cost of repair or replacement is disproportionate in the circumstances, Owen Garden Machinery will give you a partial or full refund for the goods in question, depending on what is reasonable in the circumstances.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage, or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.
Owen Garden Machinery work in partnership with Stripe and PayPal to ensure all information you give us during the order process is encrypted before transmission via the World Wide Web. If any other Internet user should intercept the communication, they will only be able to see it in the encrypted form. Visit https://developer.paypal.com/docs/classic/paypal-payments-standard/integration-guide/encryptedwebpayments/ or https://stripe.com/docs/security/stripe for more information.
Product Descriptions and Images
Every effort has been made to ensure the accuracy of all information herein. Owen Garden Machinery makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. Owen Garden Machinery and its suppliers shall not be liable for incidental, consequential or special damages arising from, or as a result of, any electronic transmission or the accuracy of the information contained herein, even if the company has been advised of the possibility of such damages. Product and manufacturer names are used only for the purpose of identification.
The prices shown are only applicable to purchases made via the Owen Garden Machinery website. Our in-store prices may vary to those shown on the website. Special offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online and include VAT where appropriate. Unfortunately, we are not able to offer VAT exclusive pricing for deliveries to the Channel Islands. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase and will be asked to email us if you wish to proceed.
Cancellation of Contract
You may cancel your contract with Owen Garden Machinery for the goods you order at any time up to the end of the fourteenth day from the date you receive the ordered goods, which must be in writing or by e-mail. If you have received the goods before you cancel your contract then, you must send the goods back unused and in their original packaging or in a suitable box/packaging to the address specified by us, at your own cost and risk and within fourteen days from the point at which you notify us of the cancellation. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at the address specified by us, at your own cost and risk as soon as possible.
Once you have notified Owen Garden Machinery that you are cancelling your contract, any sum deducted by us for the products from your payment card will be re-credited to your account as soon as possible provided that the goods in question are returned by you in the condition they were in when delivered to you. Unfortunately, delivery charges where applicable are non-refundable. If you do not return the goods or pay the cost of return delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
If the customer wishes to return the goods but the goods are not faulty, the goods can only be returned to Owen Garden Machinery if fully re-saleable, being unopened with any original manufacturers seals or shrink wrap in place, within fourteen days. Such returns will be subject to a restocking charge of 25% of the original purchase price.
If returning goods, you will be under a duty to take reasonable care to see that returned goods are well packaged, so to avoid damage in transit. An appropriate method of return should be used, and all goods are returned at your own cost. When returning any petrol-powered product, all oil and petrol must be drained from the engine before you release the goods to a carrier. This is for the safety of the carrier firm.
Cancellation by Owen Garden Machinery
Owen Garden Machinery reserves the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered
The product is no longer available due to manufacturers non supply
We do not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment.