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Privacy Policy

Owen Garden Machinery gather and process your personal information in accordance with the privacy policy notice and relevant data protection laws (GDPR May 2018). This policy provides you with the necessary information regarding your rights and obligations and explains how, why and when we collect your personal data.

Information That We Collect

Owen Garden Machinery processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. Owen Garden Machinery will never collect any unnecessary personal data from you and will not process your information in any way, other than already specified in the policy. Owen Garden Machinery will never provide your personal data to a third party for marketing purposes.

Website

By using this website or providing information to us, you will have accepted the privacy policy that is in force at the time of use. This policy was last updated on the 19th November 2019, but we may amend it at any time.

Owen Garden Machinery’s privacy policy does not cover the data collection practises of any third party, including any third-party operators of the web pages to which the site links to, such as machinery partners.

If you access any of these links, this will cause you to leave our website and may result in the collection or sharing of information about you by a third-party (also see Cookies Policy).

We do not control, endorse or make any representations about those third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.

Owen Garden Machinery may collect personal data that includes:

Name

Date of Birth

National Insurance Number

Home Address

Personal Email

Business Email

Home Telephone Number

Work Telephone Number

Financial Information (Including Credit Card Information)

 

Owen Garden Machinery collects information from you in the following ways:

Contact Made by you via post, email or telephone where you provided personal data

Place an order for products or services on our website, telephone or face to face

Complete an online contact form

Completion of surveys

Enter a competition online or in-store

When you visit or browse our website in accordance with our cookie policy

When you apply for a job

How We Use Your Personal Data

Owen Garden Machinery takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. We may use your data:

To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better serve you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

To request feedback from you on our services and products

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw your consent at any time.

Your Rights

You have the right to access any personal information that Owen Garden Machinery holds about you and to request information about:

What personal data we hold about you

The purposes of the processing

The categories of personal data concerned

The recipients to whom the personal data has/will be disclosed

How long we intend to store your personal data for

If we did not collect the data directly from you, information about the source

If you believe that Owen Garden Machinery holds any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update or correct the information as quickly as possible unless there is a valid reason for not doing so (at which point you will be notified). 

Sharing and Disclosing Your Personal Information

Owen Garden Machinery does not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or to facilitate the processing of orders, requesting quotations and arranging deliveries or where there is a legal or contractual requirement. We use third-parties to provide the services and business functions below, however all processors are acting on our behalf only and process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

The types of third parties that we use may include but are not limited to credit card processing, telecoms, IT services, banking services, warranty and servicing.

Safeguarding Measures

Owen Garden Machinery takes your privacy very seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including regular cyber security reviews as part of our wider IT Governance Policy. Our security measures include firewalls, anti-virus software, encryption of data in transit, password protection and role-based access.

Owen Garden Machinery uses reasonable security measures to help protect against the loss, misuse and alteration of the Personal Information under our control. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.

However, Owen Garden Machinery will not be able liable (to the fullest extent permitted by law) for any damages that may result from the misuse of any information, including Personal Information, by these companies.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Owen Garden Machinery but as this information is required for us to provide you with our services, we will not be able to offer some/all of our services without it.

How Long Do We Keep Your Data?

Owen Garden Machinery only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your buying information (invoices), basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Promotions and Offers

Occasionally, Owen Garden Machinery would like to contact you with details of specific products, offers, services, competitions, newsletters, promotions that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/subscribe options, changing the settings in the "My Account" section of the website, or by contacting us directly.

CCTV

Owen Garden Machinery operates a CCTV surveillance system at its Ashbourne, Derbyshire premises with images being monitored and recorded centrally. The system is owned and managed by Owen Garden Machinery.

The purpose for processing personal data through use of the system is crime prevention and for our employee’s safety/security. This is further defined as: CCTV is used for maintaining public safety, the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties.

For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and suppliers (or their agents), offenders and suspected offenders and those inside, entering or in the immediate vicinity of the area under surveillance.

Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, court or tribunal, security organisations and persons making an enquiry.

Lodging a Complaint

Owen Garden Machinery only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information please contact the Managing Director, alternatively you have the right to lodge a complaint with the supervisory authority.

 

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

0303 1231113 (local rate)

01625 545745 (national rate)

www.ico.org.uk