Payment & Security
Owen Garden Machinery takes security very seriously. We have gone to great lengths to ensure that using your credit card is a secure way to purchase items from our website.
How We Protect Your Card Payment Details
All sensitive information, including personal details and credit card information, is kept confidential through encryption as we use a 128-bit Secure Socket Layer (SSL). This means that information can only be exchanged between you and Owen Garden Machinery and that no third party can access this data. A padlock symbol is normally displayed by your browser to show when a webpage is covered by this security system.
All historical information regarding credit card, name and address details is held on a secure computer. Owen Garden Machinery does not retain live records of your credit card information on our web servers once the transaction has been completed.
Once at the point of payment, we will ask for your card’s security code. For most cards, including Visa and Mastercard, the code is the last three digits that are printed on the signature strip on the back of the card. If you have an American Express card, the code is the four digits printed on the front of the card above the main card number.
How We Protect Other Personal Data
Owen Garden Machinery takes all reasonable precautions to protect your private information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correct use your information. However, we ask that you protect your computer from unauthorized access and keep your password secure. If you use a shared computer, please sign off when you have finished. If you email us, the emails may not necessarily be secure against interception so do not include sensitive information in them. We generally will not ask for passwords in an email and if you receive such a request, it may be fraudulent.
If you forget your password to your account, our customer service team will not be able to tell you what it is. This is because all passwords are held in an encrypted state in our database. However, when you login you can request the system to send you a reminder email containing your password.
If you have any concerns regarding security, please contact us immediately via our Contact Us page.